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In part two, John Formica continues to share more of his secrets on how Disney delivers a magical experience to their customers. John talks about how creating a magical environment for everyone is vital and how they achieve it. Don’t miss this episodes!
In This Episode You’ll Discover:
- How Disney delivers extraordinary customer experiences
- Hire as cast members – Disney’s philosophy
- Creating the environment
- Disney mantra – making people happy
- Employee involvement
- Disney’s “Win back” program
- Well-factor bonus giveaways
Links & Resources Mentioned in This Episode:
Quotes from the episode:
Create relationship with people. #salesforprofit Click To Tweet Whatever you do, plus it by 1 more. #salesforprofit Click To TweetThanks for Listening & Next Steps!
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